Avoiding Conflict: From Prevention to De-escalation and Gaining Collaboration | Lunch & Learn 2/19 HR

AVOIDING CONFLICT: FROM PREVENTION TO DE-ESCALATION AND GAINING COLLABORATION
Wednesday, February 19, 2025  |  11:30AM – 1:00PM  |  Lunch & Learn
Conflict happens. Recognizing the triggers on your team or with others is the first step to prevention. Knowing how to de-escalate situations is often more difficult than we think. We will cover techniques to avoid conflict, but also provide practical communications to build more collaboration. Training will include role play with scenarios at different points of a conflict.

Key Takeaways:
• Understanding Conflict (the whys)
• Types of Conflict
• Communication practices for the best outcomes
• Conflict Management Styles
• Impact of Multi-generational Teams
• Practical Ways to Prevent Conflict in the First Place!

WHO SHOULD ATTEND?
Supervisors, managers, project managers, HR personnel, small business owners

SPEAKER
Susan Long-Molnar, President, Managing Communications – Susan Long-Molnar is a lifelong professional communicator with over 35 years of experience assisting business owners and their employees to communicate effectively so they exceed their business goals. Susan graduated from Eastern Kentucky University with a B.A. in Theatre Arts/Communications and a minor in English. She began a teaching career in 1976 after moving to Virginia Beach to teach at Princess Anne High School. After five years of entrepreneurship, she began an 11-year corporate jaunt in communications management, first at Sentara, followed by Cox Communications, then USAA and many other well-known brands.

LOCATION 
ABC-VA Hampton Roads Training Facility
530 Independence Parkway, Suite 500, Chesapeake, VA 23320
**Student parking and entrance is in the back of the building.**

COST
Members $67
Non-members $97

CANCELLATION POLICY
Please note that a reservation constitutes a financial commitment unless cancellations are made 48 hours in advance.

Questions?
Contact Jamie Carrow